On Oliunìd you can return a product for any reason: it is not what you expected, the shoe size is wrong, the pants' color is not the one your like. You have 100 days time to do that.

How do I Ship? 

There are three options to return a product:

From Italy

You can use GLS' Pick-Up Service in order to send us your parcel. You just need to indicate that Oliunìd will pay the shipment (freight collect) and book your pick-up.  You need to book your pick-up for the afternoon and indicate in the notes the words "Da addebitare a LDR S.R.L Unipersonale, codice 4442 Vicenza". This service has a cost of 10 € that will be deduced from our refund.

From the Countries of the EU

You can use UPS' return service. You just need to fill in the tracking code we sent you with the confirmed shipping e-mail in UPS site's search bar. There you can follow the instructions to return your item, print your label, attach it to your package and bring it to the closest UPS Drop Off Point. This service has a cost of 20 € that will be deduced from our refund.

Attention: This UPS return service is not valid for crash pads. If the product you intend to return to us is a crash pad you will have to take care of the shipping and the costs will be at your expense. As soon as we have received the return, we will refund you exactly the amount you spent to make the purchase. We will therefore not refund you the amount spent on sending the crash pad back to us.

From outside the EU

To make a return from outside the EU you will have to take care of the shipment and send us the product or products you want to return at your own expense. As soon as we have received the return, we will refund you exactly the amount you spent to make the purchase. We will therefore not refund the amount spent to ship the product back to us, VAT and any duties or customs fees.

Return in our Shop

If you are around you can bring the product you wish to return directly in one of our shops. You just need to tell us your order number, the refund will then be issued in the methods you can see below.

Refund

As soon as your product is in our warehouse we will check that it is suitable for the return and we will issue the refund.

We will refund the whole amount you paid for the purchase of the product; we will not refund the shipping expenses.

Please remember that if you paid by PayPal you have the right to be refunded the shipping expenses from PayPal itself:

If one of the products is defected or not compliant with what you ordered (e.g. if you ordered a size 7 and received a size 8) please write us an e-mail at support@oliunid.it. Our customer service will contact you in no time and tell you how to proceed.

We do not manage exchanges on Oliunìd. If you ordered a product and you've found out that it is not what you need you can return it without extra charge (see above, Returns) and then proceed and place a new order so as to receive the correct product.

Attention: the second order is independent from the first one, the quantity discounts might therefore not be the same. For example, if you place a 250 € order and decide to return a 150 € product, you will get a 2% discount on your second order (orders above 100 €) and not a 3% discount (orders above 200 €).

If our specialist will judge that the product you returned is not suitable we will not be able to accept it and we will need to send it back to you.

You can place a new order, in that case we will send you back the product for free with the your new order.

If you do not wish to place a new order then we will send it to you:

we will ship it to you in Italy with a 10 € surcharge
we will ship it to you outside Italy with a 20 € surcharge

A product can be judged not suitable for the return for two reasons:

a. the return has been made more than 100 days after receiving the goods
b. the product is damaged, used or not in its original packaging. The packaging must be intact and without any more labels. If you, for example, return a pair of shoes, you need to place the packaging in a larger box so that the courier's label is not attached directly on the packaging.

The procedure for the refund will start immediately as soon as the goods have been checked and we have made sure that the return is suitable.

The time for the refund varies depending on the payment method:

4-5 work days if we issue the refund on a PayPal account
10 work days if we issue the refund on a credit card or via money transfer.