On Oliunìd, you can always return a product for any reason: it’s not what you expected, you chose the wrong size for the shoes, or you don’t like the color of the pants. You have 100 days to do this.

Attention: products that have been used are not eligible for returns. Please be aware that we cannot accept, for example, the return of climbing shoes that have been used even only once. Also, the packaging of the product must be intact and in the same conditions it was when you received it. Please see here under, Products not eligible for returns.
In the case of kit products (e.g., climbing kits, via ferrata kits, ski+binding kits, etc.), which include multiple products, the return is valid only if you return the complete kit and not the individual components. Custom or personalized products (e.g., trust boxes, cords by the meter, or a ski mounted with a binding) are excluded from the right of withdrawal.

Prepare the Return

How Do I Ship It?

To make a return from outside the EU, you must handle the shipping and send us the product or products you wish to return at your own expense. As soon as we receive the return, we will refund you exactly the amount spent on the purchased product; however, we will not refund the amount spent for shipping: VAT, customs clearance fees, any duties, or customs taxes.

Attention: if the goods are returned because the courier was unable to deliver them, the return procedure will start. In these cases, customs clearance fees, duties, or customs taxes will be your responsibility.

As soon as your product is in our warehouse we will check that it is suitable for the return and we will issue the refund.

 

Payment Method	How it Works
You paid with credit card or by PayPal	We will issue the refund directly on the same account
You paid per money transfer or cash on delivery	Please write on the paper, along with your order number, an IBAN so we can issue the refund

We will refund the whole amount you paid for the purchase of the product; we will not refund the shipping expenses.

 

Refund Purchase with Gift Card

If you paid for part of the order with a Gift Card, please note that we cannot refund a value greater than the transaction that was actually carried out for the order. There are two possible cases for reimbursement, which depend on the value of the transaction made (excluding the value of the Gift Card) and the price of the product to be returned. Let's take an example:

You have placed an order for 300$ by paying part of the amount with a 100$ Gift Card. The transaction that has actually been carried out is 200$.

• If the product you want to return costs 250$, you can do it. 200$ will be returned to you, and a Gift Card worth 50$ will be sent to you, as the amount to be returned is greater than that of the transaction.
• If you want to return a 150$ product, the refund will be 150$ as the amount to be returned is less than that of the transaction.

 

Product Value to be Refunded	Extent of Reimbursement
Higher than the transaction value	Value of the transaction + Gift Card of the value that allows you to reach the price of the product to be refunded
Less than the transaction value	Total value of the product price to be refunded

 

Time for the Refund

The procedure for the refund will start immediately as soon as the goods have been checked and we have made sure that the return is suitable.

The time for the refund varies depending on the payment method:

• 4-5 work days if we issue the refund on a PayPal account
• 10 work days if we issue the refund on a credit card or via money transfer

If any of the products you received are defective, please email us at support@oliunid.it. We ask you to provide detailed information about the issue you encountered with the product, possibly attaching images or videos, and to include your order number or send us a photo of the receipt so that we can easily trace your order.

Our customer service, after consulting with the manufacturer, will contact you to arrange the shipment of a replacement product or, if it is no longer available, to send you a discount code equal to the value of the product in question. If the purchased product is found to be defective but the manufacturer considers it suitable for repair, the product cannot be returned.

If a purchased product is found to be defective but the manufacturer deems it suitable for repair, a return is not possible. Instead, we will proceed with the repair according to a procedure that varies depending on the supplier. Even when the defective product has been repaired, it will not be possible to proceed with the return.

If you have received a product that does not conform to what you ordered (for example: you ordered a pair of shoes in size 39, and you received size 39½), please contact us at support@oliunid.it: our customer service will contact you to arrange the exchange for the correct product.

At Oliunìd, we do not handle online exchanges. If you have ordered a product and realize that it is not what you need, you can return it (see above, Returns) and then proceed to place a second order for the correct product.

Attention: the second order is independent of the first, and therefore the quantity discounts applied may not necessarily be the same. For example, if you place an order of 700$ and decide to return a product worth 150$, a 3% discount (for orders over 225$) will apply to the second order, not a 5% discount (for orders over 600$).

If our specialist judges that the product you returned is not suitable, we will not be able to accept it and will need to send it back to you.

You can place a new order; in that case, we will send you back the product for free with your new order.

If, on the other hand, you decide not to place a new order, we will ship your product that is not eligible for return. In this case, the shipping costs and any customs duties will be entirely at your expense.

Place a new order	We send the unsuitable product without any surcharge.
You do not wish to place a new order	We will send you the unsuitable product, and the shipping costs and any customs duties will be entirely at your expense.

A product can be judged not suitable for return for four reasons:

1. The return has been made more than 100 days after receiving the goods.
2. The product is damaged, used, or not in its original packaging. The packaging must be intact and without any additional labels. For example, if you return a pair of shoes, you need to place the packaging in a larger box so that the courier's label is not attached directly on the packaging. If, on the other hand, you wish to return clothing, you must put them in intact plastic packaging, for example by reusing our envelope or two packages, one of which is ours. So do not hesitate to send us our used envelopes with your returns. This will help us limit the use of single-use plastics.
3. The return is one of the products of an equipment kit (see 1st FAQ).
4. The return is a tailored product, custom-made (see 1st FAQ).