FAQ - Frequently Asked Questions

1. Questions about the Returns

1.1. May I return a product?

Of course: please find the instructions at this link.

1.2. May I change a product I bought?

No, we do not organize product exchanges: the refund will be issued as soon as we receive the goods you returned. In the meantime you can place a new order and purchase one or more alternative products. This way the second order will leave our warehouse immediately and you will receive the new product in no time.

1.3. The product I received is defected: what should I do?

Send us an e-mail at support@oliunid.it and specify your order number, purchase date and the issue you have with it.Please also attach one or more pictures of the product. Our customer service will contact you soon.

1.4. I bought a product in one of your shops, may I send it back to you?

No, but you can come to one of our Oliunìd Shops with your receipt: we will gladly change your product with another one.

2. Questions about the Orders

2.1. What is the expected delivery time for my order?

We will ship as soon as all the products you ordered are in stock. Please find all the information you need about shipping costs and delivery time at this link. We manage orders until 5.30 pm, CET: if you place your order later we will see it on the next work day.

 

Oliunìd - All you Need for Climbing  

Oliunìd is property LDR S.R.L Unipersonale