1.1. May I return a product?

Of course: please find the instructions at this link.

1.2. May I change a product I bought?

No, we do not organize product exchanges: the refund will be issued as soon as we receive the goods you returned. In the meantime you can place a new order and purchase one or more alternative products. This way the second order will leave our warehouse immediately and you will receive the new product in no time.

1.3. The product I received is defected: what should I do?

Send us an e-mail at [email protected] and specify your order number, purchase date and the issue you have with it. Please also attach one or more pictures of the product. Our customer service will contact you soon.

2.1. Are the prices I see on your website net or gross?

The prices on the website are exclusive of VAT. Any tariffs, taxes and duties that may be imposed to clear the goods once they arrive at their destination are not included and will be charged to the customer.

2.2. What is the expected delivery time for my order?

We will ship as soon as all the products you ordered are in stock. Please find all the information you need about shipping costs and delivery time at this link. We manage orders until 5.30 pm, CET: if you place your order later we will see it on the next work day.

2.3. May I add products to my order?

Yes, send us an e-mail message at [email protected] where you ask for the order cancellation. If it has not been readied yet we can refund you the total amount, so you can place a new order and get the products you need.

2.4. May I cancel my order?

Please do contact us immediately at [email protected] and specify your order number: if your shipment has not been readied yet we can cancel it wholly or partially.

If you already paid by credit card or PayPal we will refund you immediately on the same account.

If you paid by bank transfer you will need to communicate to us your order number, a valid IBAN and account holder where we can refund the amount.

If you placed your order but you still have not paid, do not pay! It will be enough for you to request the cancellation of the order.

2.5. I would like to buy a product, but I can not find it on your catalog: what should I do?

Send us an e-mail message at [email protected] where you specify which product you need. We will let you know whether we can get it for you, when and at which price. We are always eager to find out new products!

2.6. Are there any special offers for my orders on Oliunìd?

Sure! You can find our Quantity Discounts at this page.

3.1. How much does my shipment cost?

Please find at this page the information about the shipping cost and expected delivery date for an order on Oliunìd. Please remember that shipping costs do not comprehend any tariffs, taxes or custom duties that may be applied upon arrival of the goods.

Exception for our US customers: the final costs also include any custom duties or tariffs, you will not have to worry about any other expenses.

3.2. I placed my order but did not get my tracking code, how come?

The tracking code will be sent as soon as the shipment leaves our warehouse. If you have not received it yet it means that we have not sent the goods yet, probably because we are still waiting for some of the products from our supplier.

3.3. Why does my tracking code not work?

The tracking code activates around 8:00 pm, after the shipment has left. Please try again later. Should it still not be working on the next day please contact us at [email protected].

3.4. I gave the wrong address for my order: may I update it?

Please do contact us immediately at [email protected]: if the shipment has not left yet we can change the address. Should the package be already on its way, we can not change it.

3.5. What happens if the courier can not deliver my package?

Delivery by UPS. If the courier can not deliver your parcel it will remain at the closest Access Point, without extra charges, for ten days. You can pick it up right there. Please remember that, should your parcel stay at the access point too long and therefore start its journey back to our warehouse, you will be charged any shipping costs, tariffs and duties that may incur.

4.1. Which payment methods do you accept?

We accept payments by:

• Credit cards
• PayPal
• Bank transfer

Please note that if you chose to pay by money transfer we will only start to process your order when the money lands on our account: this might take a couple of days.

4.2. I need an invoice for my order on Oliunìd: is this possible?

Yes, we always issue the invoice for orders from outside the EU. You will receive it as soon as your order is confirmed.

4.3. Which are your bank details?

Please find them here.

ACCOUNT HOLDER: LDR S.P.A.

IBAN: IT53N0200811820000106108474

SWIFT CODE: UNCRITM1M57

Bank address: Via Cesare Battisti, 10 Vicenza 36100 (VI)

4.4. Do I have to send you the receipt for my money transfer?

No, please do not send any receipt.

4.5. How much time do I have to complete the payment?

Payment must be received within 30 days from the date the order was placed on our website. If the payment is not completed within this period, the order will be automatically canceled.

5.1. What are the addresses and opening hours of the Oliunìd Shops?

Please find any information about our shops at this link.

5.2. Are the same prices I see online valid in the shops as well?

Yes, the prices are the same, including the quantity discounts. Please note that in our shops we apply the local VAT to the product prices.

6.1. I subscribed to Oliunìd, may I update my data?

By clicking on Profile on the top right corner on any page of our website you will access your customer area: there you will get all the information you need about your account and update your settings on addresses, payments and more as you wish.

Please note: changing your account settings will not affect the orders you placed previously.